Exchange & Return Policy

Last updated: 05/09/2026

We want you to be completely confident in your purchase from The Dynamic Gear. Please read the details below regarding exchanges, returns, and warranty coverage.

Manufacturing Defects

If your product arrives with a manufacturing defect, you're covered:

  • Contact us within 7 days of delivery via WhatsApp at +92 330 0606408
  • Share clear photos (and video, where relevant) of the issue
  • Once verified, we will offer a free repair or replacement at no cost to you

Bat Warranty

Every TDG bat is backed by our warranty:

  • Bat breaks into two pieces: we will issue a brand-new bat, free of charge, within 1 month
  • Handle breaks: we will re-fit the handle and apply a new sticker, free of charge

Note: warranty covers genuine manufacturing/material failure under normal playing conditions. It does not cover damage from misuse, improper storage, lack of knocking-in, or use in unauthorized conditions (e.g. wet ball practice on a bat not treated for it).

Custom-Built Bats & Made-to-Order Items

Bats built to your specification — willow grade, weight, profile, and handle type selected by you through our Build Your Own Bat service — are made to order specifically for you. Once production has started, custom orders are non-returnable and non-refundable, except in the case of a genuine manufacturing defect as outlined above.

Standard (In-Stock) Products

For in-stock, non-customized products (protective gear, kit bags, balls, and standard bats):

  • Exchanges or returns are accepted within 7 days of delivery if the item is unused, in its original packaging, and accompanied by proof of purchase
  • Return shipping costs for change-of-mind exchanges/returns (i.e., not due to a defect) are the customer's responsibility
  • Once we receive and inspect the returned item, we will process your exchange or refund

How to Start an Exchange or Return

  1. WhatsApp us at +92 330 0606408 with your order number and details of the issue
  2. Include photos where applicable
  3. Our team will confirm next steps and, where approved, arrange the exchange, repair, or refund

Non-Returnable Items

The following are not eligible for return or exchange unless defective:

  • Custom-built bats and any made-to-order product
  • Products showing signs of use, wear, or improper storage
  • Products returned without prior confirmation from our team