Last updated: 05/09/2026
The Dynamic Gear ("TDG," "we," "us," or "our") operates the website thedynamicgear.com (the "Site"). This Privacy Policy explains how we collect, use, and protect your information when you visit our Site or place an order with us.
Information We Collect
When you browse our Site or place an order, we may collect:
- Contact information: name, phone number, email address, and shipping/billing address
- Order information: products purchased, order value, and payment method selected
- Payment information: for bank transfers, we collect transaction/receipt details you share with us to confirm payment. We do not store your full banking credentials or card details — online payments are processed securely through our payment partners
- Device and usage information: pages visited, browser type, and general usage data collected automatically via cookies and similar technologies (standard on the Shopify platform)
How We Use Your Information
We use the information we collect to:
- Process and confirm your orders
- Communicate with you about order status, delivery, and after-sales support (including via WhatsApp and phone)
- Arrange shipping through our courier partners
- Improve our Site, products, and customer experience
- Send you updates about new products or offers, where you've agreed to receive them
Sharing Your Information
We do not sell your personal information. We share information only as needed to:
- Fulfil your order — for example, providing your name, address, and phone number to our shipping partners (including Leopards Courier within Pakistan, and DHL or FedEx for international shipments)
- Process payments through our payment providers
- Comply with legal obligations, where required
Cookies
Our Site, hosted on Shopify, uses cookies to keep your cart working, remember your preferences, and understand how visitors use our Site. You can control cookies through your browser settings, though disabling them may affect Site functionality.
Data Retention & Security
We retain order and customer information for as long as necessary to fulfil orders, handle warranty/returns claims, and meet legal or accounting requirements. We take reasonable technical and organizational measures to protect your information, though no method of transmission or storage is 100% secure.
Your Rights
You may contact us at any time to:
- Ask what personal information we hold about you
- Request corrections to your information
- Request deletion of your information, subject to our legal and record-keeping obligations
Contact Us
For any questions about this Privacy Policy or how your information is handled, contact us at:
The Dynamic Gear Corporate 7 by Maaksons, 5th Floor, Executive Block, Gulberg Greens, Islamabad Phone / WhatsApp: +92 330 0606408 Email: info@thedynamicgear.com
